Comments on: Orbitz, the tweet and the phone call that followed http://blog.angelaconnor.com/2009/08/27/orbitz-the-tweet-and-the-phone-call-that-followed/ Angela Connor on Growing Successful Online Communities Wed, 08 Feb 2012 00:04:09 +0000 hourly 1 http://wordpress.com/ By: Bryan Person http://blog.angelaconnor.com/2009/08/27/orbitz-the-tweet-and-the-phone-call-that-followed/#comment-2114 Tue, 01 Sep 2009 20:29:12 +0000 http://blog.angelaconnor.com/?p=1379#comment-2114 Hotels should realize that “it’s a third party” means zilch to the arriving customers. Orbitz/hotel/airline is all the same as far as customers are concerned. They just know what they were promised and expect it to be delivered.

Good to know that Orbitz is listening to its customers and was able to make it up to you!

]]> By: Link roundup: read & recommended between August 28th and August 31st | breebop.com http://blog.angelaconnor.com/2009/08/27/orbitz-the-tweet-and-the-phone-call-that-followed/#comment-2112 Mon, 31 Aug 2009 17:05:29 +0000 http://blog.angelaconnor.com/?p=1379#comment-2112 [...] Orbitz, the tweet and the phone call that followed « Online Community Strategist – Rave review from an Orbitz customer, after she Tweeted to Orbitz about a fulfillment problem with a vacation package – and unexpectedly got a phone call to resolve the issue.l [...]

]]> By: Angela Connor http://blog.angelaconnor.com/2009/08/27/orbitz-the-tweet-and-the-phone-call-that-followed/#comment-2106 Sun, 30 Aug 2009 20:00:02 +0000 http://blog.angelaconnor.com/?p=1379#comment-2106 Hi there Sue. Yes, it is an excellent example and that is why I felt compelled to share. Glad you agree. And yes, I had a very restful vacation. See you around the web!

]]> By: Sue John http://blog.angelaconnor.com/2009/08/27/orbitz-the-tweet-and-the-phone-call-that-followed/#comment-2105 Sun, 30 Aug 2009 14:15:46 +0000 http://blog.angelaconnor.com/?p=1379#comment-2105 That’s a great example of how a company turned a negative into a positive. Twitter really is a great tool and your experience shows that.

Hope you had a great vacation.

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