It is no secret how much I value the role of community manager. I am pleased to see so many newly created community manager positions each week and I often share links to some of the more interesting job openings on Twitter.
Two of the most recent that I shared just this week were at eHarmony and Land’s End. (Check my twitter feed if you want to see more.)
I know I’m not alone in this because those are some of my most popular tweets. They are shared by many and that says a lot about this work. It has been deemed crucial and these new positions are calls for action.
I also get a great deal of emails from other community managers asking me a multitude of questions from dealing with irrational troublemakers to methods for recruiting new members and luring lurkers into becoming active participants. I answer them all. The private exchanges are great, but those answers could be helpful to so many more.
I’ve been thinking and I feel that it is time for me to kick this thing up a notch. I have something in the works that I believe will be an excellent resource for active community managers and those who are new to the craft. Yes, I call this a craft.
What I’d like to ask of you is 10 minutes of your time to complete a survey that will aid this effort.
I know that 10 minutes can feel like an hour, and if you don’t have the time now, do come back when you have more time to spare.
I’ve grown an online community from zero, to nearly 14 thousand members and we are just beyond the two year mark. It is extremely difficult, all encompassing and can make you feel isolated if no one in your organization really understand what you’re charged with or actually up against.
I think I can help us all, with your help. So please fill out the survey. If you know any other community managers, forward them the link as well.
I will provide a free autographed copy of my book, 18 Rules of Community Engagement to the first person to complete the survey and will randomly pick two more in the next few weeks.
Thank you so much for supporting me by reading Online Community Strategist. And please let me know if I can do anything for you in return.
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4 comments
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October 8, 2009 at 4:17 pm
Tia Fisher
Hi Angela
Have you posted this to http://www.themoderatorcommunity.com/?
Just a thought, if you haven’t already done so …
Tia
October 9, 2009 at 9:57 pm
Michelle
Well, I already have a copy of your book so I don’t need to win that. But you’ve been so helpful to me that filling out the survey was the least I could do.
I did struggle with some of the questions because they assume that you are doing this as a job and, as you know, I’m doing it as a hobby. That’s pretty common, though, for resources to be geared towards people running communities professionally, especially on behalf of companies. I guess I’m an odd duck having a community that’s just because I want to.
Michelle
October 9, 2009 at 10:00 pm
Michelle
@Tia: I hadn’t seen that site before. And it’s a Drupal site, too, cool! Will definitely have to check it out.
Michelle
October 12, 2009 at 10:17 pm
Angela Connor
Hey Tia: You’re always out there with a useful tip! Thanks for sharing. I joined the community and Daniela shared it in the Resources section on my behalf. I didn’t even ask!