Comments on: When members lash out at you

By: Sian

Sian — Sun, 06 Feb 2011 18:37:33 +0000

What is it with keyboard warriors these days. I would imagine that if this was in real life, the member of the community in question wouldn’t be saying in person anything like the kind of thing he wrote. Not good… Sian x

By: John

John — Sun, 06 Feb 2011 18:36:02 +0000

There’s no need for members to lash out at anyone. I think it’s partly to do with the reputation of a website – if it’s known for being strict then users are more likely to behave themselves or risk being banned from the community. From experience, it seems to work without having a negative effect.

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[...] When members lash out at you [...]

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[...] me into 2010 and end up as posts on this blog, but I think that may be wishful thinking. Remember my last story about the member who sent an email informing me about the horrible way I manage the [...]

By: Angela Connor

Angela Connor — Mon, 14 Dec 2009 16:27:28 +0000

Hi Jess: I'm so glad the comments have been helpful for you. It is a MUST to know that you are not alone and that others are experiencing some of the same issues. I completely understand where you're coming from. We can often feel very alone in this job.

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[...] Note: Cross-posted from Angela's Personal Blog -mrh] if (typeof TH_position == 'undefined'){ TH_position=0; TH_articles = new Array(); } else { [...]

By: Jess

Jess — Wed, 02 Dec 2009 23:11:34 +0000

It’s so re-assuring reading through the comments here and realizing I’m not the only support person for a community site lol. I don’t network nearly as much as I should and occassionally, feel very alone in my experiences. No offense intended, but it’s great seeing that others are dealing with abusive members, as well lol.

By: Mark O

Mark O — Wed, 02 Dec 2009 23:00:17 +0000

Martin,

Totally on point. There is always a point where you reach a wall with a member who is out of line, where no amount of logic or empathy or kindness will ever work. That’s when I ignore and move on, unless it becomes absolutely necessary to have some sort of conversation.

Angela, you’ve got my email. Please contact me if you ever need a brain to pick or an ear to listen!

By: Mr Woc

Mr Woc — Wed, 02 Dec 2009 18:59:42 +0000

Hi there

Interesting reading and it was a somewhat polite complaint to the ones I tend to receive, which seem to contain lots of 4 letter words lol.

People often dont understand that its not an easy decision to ban someone, its not something community owners take any pleasure in. Its also not easy being impartial, but they would never understand that.

Often people are outspoken once you have banned them, Ive lost count the amount of times im being sued, closed down or asked if I was bullied at school lol !

Personally I would stick to your sites values and let these kind of emails wash over you, it wont be the last complaint you ever get lets face it, as its impossible to please everyone.

Woc

By: Rosemary O'Neill

Rosemary O'Neill — Wed, 02 Dec 2009 17:04:04 +0000

If I had a nickel for every time a community member told me I sucked, I’d be living on an island in the South Pacific right now. My strategy for dealing with those is to share them with someone else, so they can make you laugh about it rather than letting it ruin your day. In the end, the only person whose behavior you can truly control is your own, which it seems you do beautifully as you try to “herd the cats.” By the way, are you going to post your presentation somewhere? I’d love to see it!