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I am always happy to discuss the difficulty of managing an online community. I’ve written about the misconceptions, provided tips on what it takes to find success, and explained the differences between a community manager and a social media manager.
Because I don’t actively manage an online community any more, I don’t share as many examples of what it’s like to be in the trenches. So when I came across this blog I posted back in 2008, when I was DEEP in the trenches, I thought it would be appropriate to share, for those of you who did not read my blog back then. What follows are actual messages that I received from members, and comments like these were very common.
Here’s the post from October 2008:
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