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Why did you post that comment?
September 19, 2009 in comments, online communities | Tags: news comments, online news comments, story comments, terms of service | 22 comments
This is the question I wanted to ask the woman who called asking me to remove a comment, actually several comments, she’d posted on a news story.
Wait, let me be honest and tell you that after a ten minute conversation I did ask her that question. And her answer, though lame, is a common answer provided by those who experience commenter’s remorse and go to great lengths to find the person who can actually remove them - ME. First they email, then they call. The call comes first if the comment is particularly troublesome.
The woman I’m talking about in this instance said she was caught up in the moment and couldn’t help herself. Yes, go back and read that sentence again. She couldn’t help herself from posting a comment that could possibly jeopardize her job. She’d posted some telling information on a crime story about the suspect, and guess what? She had that information because she works at the hospital where he was treated.
Some common sense in this situation would have gone a long way.
It would not have taken Nancy Drew to solve that case had it become an issue or if it leaked that the information was on the site.
Since this woman was nearly in tears, I removed all four of the comments, but not before encouraging her to be more careful and making her understand that it was a complete courtesy on my part because it is not our policy to remove comments and we are not obligated to honor her request.
But in this economy, I don’t want to see anyone lose their job and if I could do my part by removing four comments, so be it.
But just when I thought she understood my message and would take heed, she asked me to ban her account completely because she couldn’t be sure she wouldn’t do it again.
I was floored.
Can we get a little self-control with that common sense?
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