Tips

Here is a compilation of posts from Online Community Strategist that deal specifically with the intricacies of community management.

If you’re new to this blog, please read through any that pique your interest. You may also consider my book, 18 Rules of Community Engagement. See the website and media kit for details.

Attracting and managing members

• Build an arsenal of long tail content
• Five valuable verbs for growing community
• Start interviewing your community members
• Do something helpful for your community
• What matters to the community should matter to you
• Communicating with your community is key
• Treat new members like rock stars
• Have you complimented a user today?
• Tis the season to engage your users
• Don’t police your online community

What it takes to succeed

• Here are the skills community managers really need
• With community management comes a new kind of stress
• Podcast: 10 tips to growing and staring an online community
• Community management revealed: An interview with Venessa Paech of Lonely Planet
  
• Troublemakers, trolls and a very trying week

Handling various issues

• When a member of your online community dies
• How do you handle deaths in your community?
• Inside a community manager’s inbox
• Dear Community Manager: You Suck!
• Guidelines are important, but interpretation is key

Dealing with troublemakers

• Getting tough with members is sometimes a must
• The troll and the n-word
• Don’t be afraid to tell users to get lost

Miscellaneous

• What’s your take on the 90-9-1 theory?
• Building community around neighborhood news: An interview with Tracy Record of West Seattle Blog (Part 1 of 2)
• Three predictions on the evolvement of online communities for 2009
• Slideshow: 18 ways to engage users online
• Engaging users at all costs: How much is too much?